Privacy Policy
Effective Date: 9 October 2026
Last Updated: 9 October 2026
1. Our Commitment to Your Privacy
At M8KE, we value the trust our customers place in us and are committed to protecting their personal information.
Whether you're browsing our products, uploading artwork, requesting a quotation or working with our team, we respect your privacy and take reasonable steps to keep your information secure.
This Privacy Policy explains how M8KE collects, uses, stores and manages personal information in connection with our website, products and services.
We handle personal information in accordance with applicable Australian privacy laws, including the
Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
2. Information We Collect
Depending on how you interact with M8KE, we may collect:
- Your name, company name and contact details.
- Email addresses, telephone numbers and business addresses.
- Information submitted through website enquiries and quotation requests.
- Product preferences, order details and delivery instructions.
- Logos, artwork and other files uploaded through our website.
- Information relating to customer accounts and previous transactions.
- Website usage information, including IP addresses, browser details and cookies.
We generally collect information directly from you, your organisation or through your interactions with our website.
You may browse our website without providing your name or contact details. However, certain services, including quotation requests, may require this information.
3. How We Use Your Information
We use information collected to:
- Respond to enquiries and prepare quotations.
- Recommend suitable products and branding solutions.
- Process and manage customer orders.
- Prepare artwork, samples and product presentations.
- Coordinate manufacturing, decoration and delivery.
- Maintain customer accounts and business records.
- Improve our website, products and customer experience.
- Communicate relevant business updates and promotional information where permitted by law.
We do not sell customer personal information to third parties.
4. Artwork Uploads and 3D Product Visualisation
Our website allows customers to upload logos and artwork to preview how branding may appear on selected products.
Uploaded files may be processed through third-party technology providers supporting our website's visualisation features.
We use these files to provide the requested preview, prepare quotations or assist with product development where appropriate.
Customers should avoid uploading confidential or sensitive information unless necessary for their enquiry.
Uploaded artwork remains subject to the intellectual property rights of its rightful owner.
5. Sharing Information With Third Parties
To provide our products and services, we may share relevant information with trusted third parties, including:
- Product manufacturers and suppliers.
- Printing, embroidery and decoration partners.
- Freight and delivery providers.
- Website hosting and technology providers.
- Business software, accounting and IT service providers.
- Professional advisers where reasonably necessary.
We aim to share only the information reasonably necessary for the relevant service.
We may also disclose information where required or authorised by law.
6. International Suppliers and Overseas Information
M8KE works with suppliers and manufacturing partners both within Australia and internationally.
Where necessary, relevant customer information, artwork or order details may be shared with overseas suppliers to manufacture or fulfil an order.
Overseas recipients may be located in China and other countries where our suppliers or technology providers operate.
Where the Australian Privacy Principles apply, we take reasonable steps to ensure overseas disclosures are handled in accordance with applicable privacy requirements.
7. Website Cookies and Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity and improve the browsing experience.
These technologies may collect information such as browser type, pages visited and general website usage.
You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.
Where required, we will provide additional information or choices regarding cookies and tracking technologies.
8. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.
These measures may include controlled access to information, secure business systems and appropriate technology safeguards.
M8KE also maintains cyber insurance as part of its broader business risk management arrangements.
However, no website or electronic transmission can be guaranteed to be completely secure.
9. Storage and Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, meet legal obligations and resolve enquiries or disputes.
When information is no longer required, we take reasonable steps to securely delete or de-identify it, unless retention is required by law.
10. Marketing Communications
From time to time, we may contact customers about new products, services or relevant business updates.
Where required by law, we will obtain consent before sending marketing communications.
You may unsubscribe from marketing emails at any time using the unsubscribe option provided or by contacting us directly.
11. Accessing or Correcting Your Information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.
Please contact us using the details below.
We will consider and respond to requests in accordance with applicable Australian privacy laws.
12. Privacy Enquiries and Complaints
If you have questions or concerns about how your personal information has been handled, please contact us.
We will review your enquiry or complaint and aim to respond within 30 days.
If your concern remains unresolved, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
13. Future Website Features
M8KE may introduce additional website features, including online chat assistance or automated customer support.
If these services are introduced, we may collect information voluntarily provided during conversations to respond to enquiries and assist customers.
Where an AI-powered chatbot is used, we will clearly identify it as an automated service and update this Privacy Policy as necessary to explain how information is handled.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business operations, website features or legal obligations.
The latest version will be available on our website.
15. Contact M8KE
For privacy enquiries, requests or complaints, please contact:
Operated by:
M8KEABN:
49 696 395 105Location: Sydney, NSW, Australia
Email:
make@m8ke.auPhone:
02 8531 0420Website:
m8ke.au
